With high interest rates currently dampening the mood for home buyers, mortgage lenders are facing a significant challenge to meet their borrowers' expectations.
However, lenders can still deliver an exceptional customer experience in terms of service, speed and savings and improve their customer satisfaction (CSAT) score by implementing the latest innovative lending strategies.
In this webinar, find out from mortgage industry CX experts about:
- What the top seven lending strategies are for increasing your CSAT score
- Which key factors are driving current home buyer expectations and behaviors
- How mortgage tech can improve 1:1 customer service
