We are all familiar with AI supporting chat bots and increasingly we're seeing AI in voice bots as well. Sutherland Agent Success takes similar technology to to enhance agent efficiency and quality in real time through the real time deployment of AI in messaging channels, all with the ultimate goal of improving Customer Experience.
In this demo, Iain Wilson, AVP, Engagement Platforms Pre Sales, shows how Sutherland Agent Success can partner with you to implement conversational AI to service customers 24/7 while ensuring the right agent when the human touch is needed.
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