Attrition and portfolio runoff are significant issues for lenders. 47% of all home purchasers are simultaneous home sellers, and 38% of all purchasers have to sell their current home in order to afford the down payment on their subsequent home purchase. Often, lenders are unaware that such a large percentage of their customer base may be selling their home, prior to receiving a credit trigger or MLS alert, and by then it may be too late to salvage that loan customer.
Home Captain's portfolio retention system utilizes ongoing data analytics to identify these potential home sellers, which are then provided with lender-branded realty services. These realty services work to guide the customer through the home selling and home buying processes and keep that same lender front-and-center throughout the journey. Integrations with lender CRMs, enables Home Captain to post purchase transaction milestones back to the loan officers. Home Captain boasts industry leading NPS scores partially due to its ability to shorten the sales cycle by almost 20 days.