Is New Servicing Tech Reinventing The Originations Game?

Is the originations game being reinvented by servicing tech? If not, should it be? We know originations acquire customers and servicing retains them – first through engagement, and ultimately through new refi or purchase loans. So why isn't originations and servicing tech more unified? What does it take to get there? And which lenders/servicers are leading the way on this unified customer service model? Come learn from them.