Sagent is launching a demonstration version of the core system of record it will be testing in partnership with a mega-servicer, following up the earlier release of ancillary components.
The move brings the platform known as Dara, which the company
The core system will handle functions like payment processing, credit bureau reporting and statement programming, said Perry Hilzendeger, executive vice president of servicing at Sagent.
"That is currently still under construction, but it has made great progress, and we're excited that we will be demonstrating some of the functionality," he said.
The emergence of the new technology could intensify competition as automation providers like Sagent and other companies race to offer or
"We're talking to several of our current customers as well as non-Sagent customers about the opportunity to preview and demonstrate the platform and look at deployments and integrations in the '26 and '27," said Hilzendeger.
"First and foremost is getting Mr. Cooper up and running," he added, noting that this is on track for midyear.
The servicer, which
"Mr. Cooper is the largest servicer in the U.S. What we're doing here is to make sure that this platform can scale to both their volume and throughput needs, at a minimum," Farooque said.
Dara components already in the market include consumer-facing, default, loan data, and artificial intelligence-driven technologies. A "movement" component that handles loan boarding and transfers is set to move forward by midyear, Hilzendeger said.
While the AI functionality Sagent was building last year focused on document extraction and classification, it's now moving toward a point where it can be used to "derive insights and make recommendations on what to automate further," Farooque said.
That allows the technology to naturally assist business users who need a servicing function such as escrow analysis by automatically sensing what their needs are and responding accordingly, he said.
The system was designed so that the user can navigate without having to manually import data from one part of the platform to another and payments can be applied on more of a real-time basis, the Sagent executives said.
All of Dara's business and consumer functions ultimately were designed to come together when the system is available on an end-to-end basis in a way that maximizes efficiency and customer service, according to Farooque.
"Signals that our consumer experience can generate in concert with our core platform, which is real-time in nature, gives nimbleness and agility to mortgage servicing professionals to be able to act and decision swiftly, so that they can meet retention and recapture targets," he said.
