Blend, a vendor that outfits some of the biggest banks and other lenders with consumer-facing digital mortgage technology, has released a new mobile application for mortgage professionals.
"Borrowers in this on-demand economy want to submit their loan application whenever, wherever, on their own time, and we believe loan officers do and continue to play a big role on the home buying process. So for loan officers to adapt to these new consumer behaviors and demands, we needed to provide a way for loan officers to respond to borrowers anywhere, any time," Greg Lou, product lead at Blend, said in an interview.
One of the new functionalities allows loan officers to review and countersign borrower-submitted disclosures from a mobile device rather than only from a computer, said Yianni Garcia, a vice president at builder Lennar Corp.'s Eagle Home Mortgage unit, one of the lenders that piloted the automation.
"Oftentimes our loan officers are at the communities working with customers and interacting with Lennar homebuyers, so when they’re going from community-to-community — or whenever they are just away from their desk — they can stay on top of their pipeline and move loans forward," he said.
Blend is offering both iPhone and Android versions of its new mobile application for loan officers.
When the mortgage industry's consumer user experience initially became more digital and mobile, upgrades to business users’ experience was more of an afterthought, but the divide between the two has been narrowing.
"The lines are blurring between the back end and the front end," Blend CEO Nima Ghamsari told National Mortgage News in an interview
