Sub-servicing giant Cenlar has signed a “long-term renewal” contract with technology provider Black Knight — a move that takes on heightened importance when juxtaposed with another recent vendor alliance.
Mr. Cooper, a sizable publicly traded company with sub-servicing accounting for roughly half of its portfolio, recently purchased
The two alliances suggest companies handling mortgage payments are relying more on automation to distinguish themselves.
The Black Knight partnership is particularly notable given
“Black Knight’s commitment to investing in solutions that benefit our business, along with their industry leading servicing solutions, have supported our operations, and their solutions easily scale to accommodate our business,” said Robert Lux, chief operating officer of Cenlar, in a press release.
Regulators in the past have indicated that they won’t tolerate the use of a mortgage servicing system that is inadequate. Previously, another large company, Ocwen, agreed to
These two tech recent alliances are setting the stage for a battle to dominate the market, given that subservicers prefer to use whatever system the bulk of their clients are most likely to have. Also, mortgage companies that are looking to engage in the current
In favor of Black Knight on that count is the fact that its market share within the servicing market is considered particularly entrenched. A Seeking Alpha report from last year called Black Knight’s technology “so embedded in … servicers’ operations that replacing it is akin to ripping the lungs of a major institution’s mortgage department,” and the company also recently
However, Mr. Cooper’s deal with Sagent hands a newer in-house platform the large servicer has to Sagent in exchange for the equity stake, and some think the combined operation has enough modernization and traction with customers to be competitive. A recent report by The Basis Point estimates that retention rates in Mr. Cooper’s earnings are about twice the industry average.
“This links the two firms together as fintech development partners who have the size and skill to modernize this creaky part of consumer finance,” The Basis Point analysis said.