Stress detector, employee sidekick, fraud fighter: AI's new uses

Several banks have begun using Receptiviti’s AI software to find breakdowns in the corporate culture of branches, working groups or regional operations. The software analyzes employees’ emails and instant messages to detect any signs of stress, depression or excessive pressure. It does not patrol for keywords, but for subtle patterns in language that spell trouble. (Pictured: Jonathan Kreindler, CEO of Receptiviti)

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West Community Credit Union is among the financial institutions using software from Capacity to answer employees’ questions about products, prices and the like. It is said to save time and promote consistency in compliance and customer service. (Pictured: David Karandish, CEO of Capacity)

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The Canadian life insurance company Manulife launched a digital bank in June with the hope of attracting millennials. To make the user interface more appealing to younger people, and let them ask questions how and when they want to, Manulife deployed Kasisto’s AI-based virtual assistant. (Pictured: Rick Lunny, CEO of Manulife Bank)

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