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Mortgage Servicers are under pressure to keep borrower satisfaction high, but not every servicer has the tools that will make that task manageable.
In this recent Q&A with Neil Armstrong is Global Head of the Mortgage Vertical for Sutherland, we find out exactly what it’s going to take to not only meet, but exceed borrowers expectations in 2022.
In this
· Are mortgage servicers feeling the pressure to meet changing expectations?
· How are they responding to these pressures today?
· What can servicers do to make this challenge easier to overcome?